Are you an individual with a “Customer First” mindset? Do you strive to offer unparalleled service? Are you creative, energetic, positive and a great team player? Are you tech-savvy and amazed by the latest smart home gadgets? If yes, then read on!

DALS Lighting Inc. is a manufacturer of LED lighting products focusing on innovative and emerging SMART home technologies. Our lighting systems are displayed, stocked, and sold through lighting showrooms, electrical distributors, and online retailers. We strive for WOW service, superior lead times, environmental innovation, and top-tier product quality.

The Role

DALS Lighting is currently offering an exciting opportunity as a Customer Experience Specialist (Tech Support). The successful candidate will join a dedicated team committed to continuously improving our customer experience. We’re looking for someone energetic, passionate about excellence, and aligned with our core values.

Top 4 Job Responsibilities

1. Provide Great Customer Experience

• Respond to customer service requests accurately within 4 business hours
• Represent our values and culture
• Share customer feedback with the team to improve products & services

2. Smart Product Support

• Provide tech support via phone, email, or chat (installation, connectivity)
• Share feedback and recurring questions with the product team
• Participate in product improvement meetings

3. Technical Support

• Support our full product line for distributors, contractors, and end users
• Engage in ongoing product and lighting training sessions
• Collaborate with purchasing, accounting, engineering, and sales teams

4. Team Player

• Be agile, flexible, and solution-oriented
• Contribute to team success with a positive mindset

What Success Looks Like

By 6 months: You have strong knowledge of our products and can confidently assist most customers. You understand our customer base and embrace our values and culture.

By 12 months: You are a go-to resource and DALS product expert. You help improve internal policies and participate in training new team members.

Qualities of the Ideal Candidate

• Strong communication skills
• Positive, solution-focused attitude
• Highly organized and detail-oriented
• Customer-first mindset
• Collaborative team player
• Accountable and deadline-driven
• Thrives in a fast-paced environment

Qualifications & Work Experience

• Minimum 3 years of experience in customer service
• Fully bilingual in English and French (oral & written)
• Strong computer skills: Excel, Word, Gmail, etc.
• Comfortable with new technology
• Lighting or electrical knowledge (an asset)

Why Join DALS?

We offer an exceptional work environment and a competitive compensation package, including base salary and group insurance.

To apply, send your resume and cover letter to:
Yasmina Bechio – ybechio@dals.com