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FAQ

Browse some of our most frequently asked questions on our Smart home collection below.

If an inquiry cannot be solved, our Customer Experience Team will make every effort to solve any problem or question over the phone, or through email. 

Smart home collection

No, our smart lights are WiFi, so no hub is needed, simply connect the lights to your home’s WiFi and enjoy (“Plug & Play”).

Our smart lights connect via 2.4 GHz band b/g/n as it covers a substantially larger range than 5 GHz networks. 5 GHz is not supported. However, once the light is connected to your router, you can use the 2.4 GHz network or the 5 GHz network to control it.

There is not a fixed limit on the number of smart lights that can be connected. However, connection limitations are based on the capacity of your WIFI router.

Visit the App Store or Google Play to download the latest version of the free DALS RGBW app.

For iPad users, download the iPhone version of the app.

There is actually no need to use a dimmer switch with our DALS Smart Bulbs. Through our app you can conveniently dim, change the color and turn your lights on and off through your smartphone or tablet.

The DALS app allows any member of the household to use their mobile device to control the smart lights. Simply connect the lights to your home’s WiFi, then use the app to control them.

Yes. “GROUPING” your lights can be made on many tiers within your home. For example, you can create a group for a single room, a group of rooms on the same floor, or a group of all the light fixtures in your home.

Yes. Simply sign in to your account then add your smart lights that you would like to control remotely.

Yes! From the color wheel please choose the alarm icon and select sunrise timer/sunset timer. From here you can set the color desired, the starting brightness, as well as the ending brightness and duration. You can also set a repeat cycle if you desire.

Simply turn your switch off/on 5x slowly to reset the smart light. The smart light will blink 7 times to confirm that it went back to the default parameters.

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